1
Clear purpose
Information is used only for legitimate service, employment, website, safety or governance purposes.
Privacy
Service User Privacy Notice
How WLIL collects, uses, shares, stores and protects information about people receiving our services.
2
Secure handling
Access is limited to people who need information for their role.
3
Your rights
You can ask questions and exercise data-protection rights where they apply.
Privacy notice
1Who controls your information?
West Limerick Independent Living CLG is the data controller for personal information processed as part of Personal Assistant, Home Support and related service delivery. Privacy enquiries can be sent to info@limerickcil.com or made by phone on 069 77320.
2What information may we hold?
Depending on your service, records may include contact details, HSE allocation information, disability or health-related information, communication and accessibility needs, emergency contacts, assessments, Service Agreement, Activity/Care Plan, risk assessments, service notes, incidents, consent, safeguarding, complaints and reviews.
3Why do we use it?
To assess and arrange services, plan and deliver person-centred support, manage risks, communicate with you, review quality and safety, manage safeguarding and complaints, meet funding and governance requirements and comply with legal obligations.
4Who may receive information?
Information is shared only where there is a service, safety, safeguarding, legal or governance reason. This may include authorised WLIL staff, the HSE, safeguarding teams, emergency services, healthcare or other professionals involved in support, statutory bodies and approved service providers.
5Where is information stored?
WLIL uses approved secure systems for service and governance records, including Microsoft 365 / SharePoint infrastructure and approved service-management systems. Access is restricted through organisational accounts and permissions.
6How long is information kept?
Retention depends on the type of record and the current Data Retention Policy. Some records may be kept longer where legal, safety, insurance, safeguarding or claims requirements apply.
7Your data-protection rights
Depending on the circumstances, rights may include access, correction, restriction, erasure where applicable, objection to certain processing and the right to complain to the Data Protection Commission.
8Telephone call recording
WLIL records telephone calls for training, quality assurance and protection of service users and staff in accordance with its current telephone recording policy. Callers are informed of recording arrangements.
9Questions or concerns
Contact WLIL first if you have a question or concern about how information is used. You may also have the right to complain to the Data Protection Commission.