Policies and Procedures

Please use our feedback form to tell us what you think about our services. This information is used to gauge your level of satisfaction with the quality of service we provide. Please take a few moments to review and complete the service feedback form . The following documents have been produced to provide information on company policy and ethics to both our staff and clients alike. Please read these documents carefully and follow the advice given. If you have any queries please contact us, constructive feedback is always welcome. These documents will be reviewed by the company board, in full consultation with staff, on a regular basis.

This Feedback Form is available to provide an opportunity to comment on any policy/procedure. Your comments will be forwarded to the person responsible and will inform the yearly review cycle for updating procedures.

Policys	Description	Forms
Child Protection and Welfare Policy	Child protection, process of protecting children from suffering, or likely to suffer, significant harm as a result of abuse or neglect. It involves measures to prevent and respond to abuse and neglect.	Our Commitment to Children & Young People
Complaints Policy and Procedure	Where standards of service are perceived to fall short of what is acceptable, in these circumstances, you can make a comment and or complaint by Phone: 069 77320 or email: info@limerickcil.com Compliment are also welcome.	Service Complaint Form
Risk Management Policy	This document sets out the policy and guidance by which West Limerick Independent Living manages risk. The approach is aligned to the ISO 31000 Risk Management Principles and Guidelines.
Incident Management and Reporting Policy	This Staff and Service Users Incidents Management Policy of West Limerick Independent Living sets out how we will enable incidents to be reported, how these will be investigated and how we will ensure learning is shared with Staff and Service Users.	Incident Report Form NIRF
Safety Statement	Section 20 of the Safety, Health and Welfare at Work Act 2005 requires that an organisation produce a written programme to safeguard: the safety and health of employees while they work.
Employee Handbook	This Handbook provides employees with information about working conditions, benefits, and policies affecting employment.	Holiday Claim Form
Safeguarding Vulnerable Persons at Risk of Abuse Policy and Procedures	All persons, regardless of their circumstances have the right to be safe and to live a life free from abuse. It is the responsibility of all service providers, to ensure that, service users are treated with respect and dignity, and to prevent abuse. Designated Officer in West Limerick Independent Living CLG is Trish Kavanagh. Telephone 069 77320	S afeguarding Easy Read leaflet
HSE National Consent Policy - Corporate	HSE Policy Purpose, this document outlines a comprehensive consent policy for health and social care interventions. It includes guidance on the requirements for valid consent within the healthcare context.	Consent must be free and informed to be considered valid. West Limerick Independent Living presumed that all adults accessing its services have consent, until the contrary is proved.
Behavioural Management Policy	West Limerick Independent Living use a positive approach to supporting individuals who display behaviour that challenges.
Data Protection Policy	West Limerick Independent Living CLG needs to gather and use certain information about individuals. These can include service users, funders, business contacts, employees and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the companys data protection standards and to comply with the law.	Service User Data Privacy Policy Employee Data Privacy Policy Data Subject Access Request Personal Data Security Breach Form